Is the free gift really “free”?
Absolutely! FC&A offers a free gift with every purchase. It’s just our way of saying “Thank you” and the free gift is yours to keep ... forever ... whether you keep the product or return it for any reason!
What does your “no-time-limit guarantee” mean?
We have the utmost confidence in the quality of our products. Therefore, if at any time you decide that the product does not meet your needs, for any reason, return it to us and we will send you a full refund.
How do I contact you?
Mail:
FC&A Returns Dept.
103 Clover Green
Peachtree City, GA
30269
Telephone:
Monday through Friday, 8:30 a.m. to 5:30 p.m. EST
(770) 487-6307 or (800) 226-8024, ask for Customer Service
In order to better serve you, if you are a current customer and the question concerns your account, we ask that you have your invoice handy and give your order number as a reference to assist us in verifying your account.
What do I do if my shipment is damaged?
Contact us immediately and we will quickly send a replacement.
What if I want to return my purchase?
Simply enclose the invoice with the book and return it to:
FC&A Returns Dept.
103 Clover Green
Peachtree City, GA 30269
If the product has already been paid for, a full refund will be processed upon receipt of the returned item.
What if I only receive part of my order?
Our order fulfillment process fills each item as a unique order. So, if you order more than one book, each book will be packed and sent separately. You should receive your complete order within two weeks.
What if I receive another invoice after I have paid for the product?
Most likely your payment and our invoice crossed in the mail. It is not necessary to call or write. However, if you receive an additional invoice on the next billing cycle, contact our Customer Service department to resolve the matter. Make sure you have the order number indicated on the invoice.
What should I do if I receive an invoice on a product I've returned?
Chances are our invoice and the returned book crossed in the mail. It is not necessary to call or write. However, if you receive an additional invoice on the next billing cycle, contact our Customer Service department to resolve the matter. Make sure you have the order number indicated on the invoice.
I have a great idea for a book. How can I get this suggestion to your editors?
We love to hear from our customers! Simply visit our Customer Service page and submit your information on the form provided. Or you can send it by regular mail as well! We also like sharing success stories about our products. Send us your success story along with a picture of yourself and if we use your testimonial in an advertisement, we will even compensate you for it!
What credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express.
Do you sell overseas?
Yes, our books are available overseas. However, we are not set up to handle international credit card orders over the internet at this time. To place an order for shipment overseas, please contact our customer service department at (800) 226-8024.
