How do I contact you?
When will I receive my order?
What do I do if my shipment is damaged?
What if I want to return my purchase?
What if I only receive part of my order?
What if I receive another invoice after I have paid for or returned the product?
How can I make a payment online?
What type of credit cards do you accept?
How do I get off of your mailing list?
Do you sell overseas?
What does your “no-time-limit guarantee” mean?
How do I contact you?
Mail:
FC&A Returns Dept.
103 Clover Green
Peachtree City, GA
30269
Telephone:
Monday through Friday, 9:00 a.m. to 5:00 p.m. EST
(770) 487-6307 or (800) 226-8024, ask for Customer Service
In order to better serve you, if you are a current customer and the question concerns your account, we ask that you have your invoice handy and give your order number as a reference to assist us in verifying your account. (top)
Generally, you should expect to receive your order from 14-21 days after it is placed. All orders are shipped via the United States Postal Service. Should you require faster shipping, Priority shipping is available through Customer Service at (800) 226-8024, Monday - Friday, 9am - 5pm. (top)
What do I do if my shipment is damaged?
Contact us immediately and we will quickly send a replacement. (top)
What if I want to return my purchase?
Simply enclose the invoice with the book and return it to:
FC&A Returns Dept.
103 Clover Green
Peachtree City, GA 30269 (top)
What if I only receive part of my order?
Our order fulfillment process fills each item as a unique order. So, if you order more than one book, each book will be packed and sent separately. You should receive your complete order within two weeks. (top)
What if I receive another invoice after I have paid for or returned the product?
Most likely your payment or the return and our invoice crossed in the mail. It is not necessary to call or write. However, if you receive an additional invoice on the next billing cycle, contact our Customer Service department to resolve the matter. Make sure you have the order number indicated on the invoice. (top)
How can I make a payment online?
Unfortunately, we are not able to process on-line payments at this time. If you'd like to pay by credit card, please call Customer Service at (800) 226-8024, Monday - Friday, 9am - 5pm. (top)
What credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express. (top)
How do I get off of your mailing list?
Please click here to delete your name from our mailing list. Please be aware that you may still receive mail from mailings that have already been processed but not yet sent. (top)
Yes, our books are available overseas. However, we are not set up to handle international credit card orders over the internet at this time. To place an order for shipment overseas, please contact our customer service department at (800) 226-8024. (top)
What does your “no-time-limit guarantee” mean?
We have the utmost confidence in the quality of our products. Therefore, if at any time you decide that the product does not meet your needs, for any reason, return it to us and we will send you a full refund. (top)